Privacy Policy

This Privacy Policy explains how Olanix Inc. ("Olanix", "we", "us", "our"), a company registered in Taiwan (R.O.C.), collects, uses, and retains personal data in connection with our website at www.olanix.ai, our services, and platforms, as well as your use of the foregoing. It also applies to the marketing and supply of our products and services, as well as our telephone, email, and other business interactions with you.

We sell exclusively through authorized channel partners and do not sell directly to end customers, process payments, or take orders through this website, so the personal data we handle directly through the website is limited.

This Policy outlines how you can manage our processing of your personal data and exercise your other rights under applicable law. Please note that our website or platform may link to third-party content over which we have no control and accept no responsibility. When navigating to such content, third parties may process your personal data, and we encourage you to read their privacy and cookie notices upon leaving our site or platform.

You are free to choose whether to provide your personal data; however, if you choose not to provide it, we may be unable to process your inquiry, respond to your requests, or provide you with relevant services.

1. Personal Data We Collect

• Information you submit to us by enquiry form: Name, company name, email address, country/region where your company is located, what area of product you are interested in, and enquiry details. Please do not submit any sensitive personal data (e.g., medical, health, genetic, or criminal records) through the website. By submitting the enquiry form, you acknowledge that your personal data will be collected and processed in accordance with this Policy. You are free to choose whether to provide your personal data; however, if you choose not to provide it, we may be unable to respond to your enquiry.
• Technical and usage data: When you visit the website, our server and Content Delivery Network (CDN) providers (e.g., Cloudflare) automatically collect limited technical data and security logs, including your IP address and usage logs (e.g., timestamps and page request), for system security, load balancing, and DDoS protection purposes. In addition, we and our service providers use cookies and similar technologies (including strictly necessary security cookies as well as performance and functionality cookies) on your device. For details regarding the specific cookies we use and how to manage your preferences, please see our Cookie Policy.

2. Purposes of Use and Processing

Generally, we use personal data to respond to and follow up on your enquiries; route enquiries to the appropriate channel partner where relevant; operate, secure, and improve the website; understand how the website is used; and comply with legal obligations. Where you have asked to receive updates or where the law otherwise permits, we may send you occasional communications, which you can opt out of at any time.

3. Sharing, Disclosure, and International Transfers

Subject to applicable law, we will not rent, sell, or share your personal data with non-affiliated parties for direct marketing purposes unless we have obtained your permission. However, we may need to share your personal data with third parties under the following circumstances, solely as necessary to operate our business:

• Service providers: Infrastructure and hosting, website analytics, and email service providers who operate under our instructions and are bound by confidentiality and data protection obligations. These service providers, servers, and data centers may be located outside of Taiwan (R.O.C.).
• Channel partners: Where your enquiry relates to a product or region served by a specific authorised partner, we may share your information with them so they can follow up with you. Channel partners may be located outside of Taiwan (R.O.C.).
• Legal and successor parties: Regulators, authorities, or professional advisers where required by law, as well as a successor entity in the event of a business reorganization, merger, or transfer of our business operations.

Your personal data may be transferred, stored, or processed outside of Taiwan (R.O.C.) to the third parties mentioned above.

4. Security, Protection and Retention

We implement various technical, administrative, physical, and organizational safeguards to protect the security and confidentiality of your personal data, including encryption in transit and access controls against loss, misuse, and unauthorized access. Although we take appropriate measures to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security for the personal data we process.

Where required by law, we will retain your personal data only for the period necessary to fulfill the purposes for which it was collected, or for the duration required by applicable law, whichever is longer.

When we no longer need to retain your personal data for the purposes for which it was collected, or when retention is no longer required by law, we will delete, anonymize, de-identify, or aggregate the data so that it can no longer be associated with you.

5. Your Rights

Subject to applicable law, you may ask us to give you access to the personal data we hold about you (e.g., make an inquiry of, review, request a copy of the personal data), correct it, supplement it, delete it, or restrict or object to how we use it, and you may withdraw any consent you have given. To make a request, contact us at privacy@olanix.ai. We will respond within the time required by law.

Subject to applicable law, a reasonable fee may be charged to cover administrative costs for requests to review or obtain copies of your personal data.

6. Cookies

The website uses cookies and similar technologies. For details, and to manage your choices, see the Cookie Policy.

7. Changes to this Policy

We may update this Policy from time to time and will post the revised version here with a new "Last updated" date.

8. Governing Law and Jurisdiction

This Privacy Policy and any disputes or processing activities related hereto shall be governed by and construed in accordance with the laws of Taiwan (R.O.C.), without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the Taiwan Taipei District Court for the first instance in resolving any dispute arising out of or in relation to our data processing activities.

9. Contact Information

For any privacy question or to exercise your rights, contact us at privacy@olanix.ai.